These Terms & Conditions (“Terms”) govern your use of the website and booking services provided by Settle City Stays (“we”, “us”, “our”).

By accessing our website or making a booking, you agree to comply with these Terms.

 

1. About Us

Settle City Stays
22 Howard Rd
Southampton SO15 5BN
United Kingdom

Email: stay@settle-citystays.co.uk
Phone: 023 8098 0208

 

2. Bookings

2.1 All bookings are subject to availability and confirmation.
2.2 A booking is only confirmed once payment (or agreed deposit) has been received and confirmation has been issued.
2.3 We reserve the right to refuse a booking at our discretion.

 

3. Payment Terms

3.1 Payment must be made in full prior to arrival unless otherwise agreed in writing.
3.2 We accept major debit and credit cards and other payment methods shown at checkout.
3.3 Prices displayed include applicable taxes unless stated otherwise.

 

4. Cancellations & Refunds

4.1 Cancellation terms will be specified at the time of booking.
4.2 Refund eligibility depends on the cancellation notice period.
4.3 No-shows may result in full charge of the booking amount.

We recommend reviewing your booking confirmation for specific cancellation terms.

 

5. Check-In & Check-Out

5.1 Check-in and check-out times will be provided in your booking confirmation.
5.2 Early check-in or late check-out may be available upon request and may incur additional charges.

 

6. Guest Responsibilities

6.1 Guests must treat the property with respect and care.
6.2 The lead guest is responsible for the behaviour of all occupants.
6.3 Any damage, excessive cleaning, or loss may result in additional charges.
6.4 Smoking inside the property is strictly prohibited unless otherwise stated.
6.5 No illegal activities are permitted on the premises.

 

7. Liability

7.1 We are not liable for loss or damage to personal belongings unless caused by our negligence.
7.2 We are not responsible for disruptions outside our control (e.g., power outages, weather conditions, third-party service failures).
7.3 Our liability shall not exceed the total amount paid for your booking.

 

8. Website Use

8.1 All content on this website is owned by Settle City Stays or licensed to us.
8.2 You may not reproduce, distribute, or exploit any content without written permission.
8.3 We do not guarantee that the website will always be available or error-free.

 

9. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.